REPRESENTATIVE INTEGRATION WORKFLOWText summary: A customer authorizes a connector. Ian verifies the connection, records approved scope, maps permitted context for specialists, monitors health, and coordinates workforce access. Only supported connectors show connected status; other categories are illustrative. Agents use scopes you authorized; disconnect remains customer-controlled.
Connect→Authorize→Map→Monitor→Coordinate
Auth checkpointOAuth gate
Ian layerScope + health
WorkforceSal · Joy · Ben
ILLUSTRATIVE CONNECTION STATUSIllustrative connection table with fictional names only. Status uses text labels for connected, representative category, attention needed, reauthorization, read-only, supervised, and approval-required scopes.
ConnectionAuthorizationScopeState
CRMAuthorizedRead + supervisedSupported example
EmailAuthorizedRead-onlySupported example
CalendarNot connectedIllustrative categoryNot implied live
AccountingReauth requiredReauthorization neededIllustrative state
Customer SupportNot connectedApproval requiredIllustrative category
AnalyticsNot connectedUnavailablePlanned or unavailable
PERMISSION MODEL
Read-onlySupervised actionApproval requiredDisconnectedReauthorization needed